Order Processing
Your order ‘on-line shopping cart’ order
will be forwarded directly to a customer service representative
who will personally contact you by phone, email or fax
you to complete your order. |
Payment Methods
Visa or MasterCard, Prepayment or COD with cashiers check
or money order and open terms to established business
accounts with approved credit. |
Shipping
S&H, based
on weight, zip and handling from our MN warehouse will
be added to customer's invoice.
Same Day shipping for blank, in-stock orders received
and approved by
12:30pm CST.
|
Stock Availability
Every attempt is made to retain adequate stock in all
styles and sizes. Should we unfortunately sell out
of a size, replacement inventory will be brought
in as soon as possible. Such replacement time expectations
will be advised on a case-by-case basis. |
Custom-Made Jackets Lead
Time
Offshore production lead-time for delivery depends on
mode of transportation; ocean or air. Approximate door-to-door
time frame for airfreight delivery is 6 weeks plus sample
prep time. Approximate door-to-door time frame for ocean
freight delivery is 10 weeks plus sample prep time. |
Samples
Samples are priced at 1st column pricing of 1-72 pieces.
Samples in resalable condition may be returned within
30 days of shipment for a refund less a 5% restocking.
A ‘return authorization’ number is required
for any return. Call identityJACKETS for the return
authorization and return instructions. |
Returns and Exchanges
A return authorization number is required for
all returns or exchanges. Call identityJACKETS for a ‘return
authorization’ number and instructions. Returns
and exchanges will be accepted in resalable condition
within 30 days of shipment less a 5% restocking
fee. |
